COVID-19 Update

Patient Protocol for Attending the Practice

At Westbury Smiles Dental Practice the health & safety of our patients and colleagues is of the highest importance.

Public Health advice for people with any of the main symptoms of COVID-19, or a positive result, is to stay at home and avoid contact with other people.

Public Health England also issue specific guidance for healthcare settings and the current advice recommends that precautionary measures, such as face masks and COVID screening should continue within dental practices.

In line with this guidance and out of respect for other patients and our staff:

• Please do not attend the practice if you have any COVID-19 symptoms or have received a positive test result.
  For a list of current symptoms please visit:
  https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/main-symptoms
• All visitors must wear a face covering (unless exempt).
• Please follow social distancing within the dental practice and use hand sanitiser when entering and leaving the practice.

Please read the following guidance on the current patient journey which you can expect at Westbury Smiles.

Before Your Appointment

1. Please book an appointment via telephone, email, in person or by using our online booking service.
2. Once an appointment is registered on our system, you will receive both a text and an email inviting you to fill in your forms a few days before your arrival. Please fill in all these forms as this will save you filling out the forms when in surgery and reduce contact exposure in the waiting area.
3. Should you begin to develop any symptoms of possible COVID-19 please contact the practice to rearrange your appointment.

At Your Appointment

1. Do not attend the practice if you are displaying signs of COVID-19:
   • High temperature or fever
   • New continuous cough
   • Loss or alteration to taste or smell
   • Runny nose or congestion
   • Sore throat
   • New headache or muscles/body aches
   • Nausea/vomiting
   or if you or anyone in your household has a confirmed positive diagnosis of COVID-19 in the past 10 days. Please contact the practice ASAP if you or anyone in your household have symptoms or have had a positive diagnosis within the last 10 days.
2. Attend the practice with your own face covering and attend on your own where possible.
3. Once arrived please enter through the front door and check-in with the receptionist. Please help yourself to our hand sanitiser. There is no longer the need to wait outside our practice unless it is your preference to do so.

At Reception

1. Please maintain social distancing and be mindful of those around you within the practice.
2. Your nurse will guide you to the reception where your appointment will be concluded. To help keep you safe we currently ask that you pay via card or a contactless method instead of cash wherever possible.
3. Any future appointments will be made for you at reception.